Senior Operations Leader: AI-Driven Service & O2C Transformation

Boston Consulting Group is seeking a senior leader to guide customer service and Order‑to‑Cash transformation initiatives across industries. You will shape operating models, leverage digital and AI tools, and drive measurable improvements in efficiency and client satisfaction.

Applicants should bring 7–10 years in consulting or leadership roles, with a strong track record in complex, people‑heavy environments and senior stakeholder engagement.