Global Service Delivery Manager IT Ops Kaizen

Moro Technology Corporation (MTC) is seeking a Service Delivery Manager to oversee service management and operational stability for a major customer. You will translate operational needs into clear processes, plans, and improvements, coordinating across IT operations, process design, and technical teams to ensure reliable delivery.

You will lead Kaizen initiatives, define KPIs and dashboards, prepare business cases, and drive continuous improvement in a global, Japanese-inspired corporate