Service Delivery Manager - IT Ops & Process Excellence

Moro Technology Corporation (MTC) is a growing software engineering services provider with teams across Europe, Japan and North America. We are looking for a Service Delivery Manager to ensure operational stability for a major customer, translating needs into clear processes and actionable improvements.

You will coordinate IT operations, governance, and Kaizen initiatives, while preparing business cases, dashboards, and management summaries. Experience in service delivery and ITIL is essential.