Complaints Officer (Re-advertisement)

At least (18) eighteen months experience in a Regulatory / Credit industry.
- Experience in complaints / dispute resolution processes will be an added advantage.
**Duties**:
- Effective evaluation of complaints concerning allegations of non-compliance with the National
Credit Act.
- Implementation of internal complaints handling policies and procedures.
- Provide and maintain a high level of quality work.
- Report writing.
- Maintain good relations with internal and external key stakeholders.
- Participating in team activities aimed at improving customer satisfaction and departmental
performance.
**Knowledge**:
- National Credit Act.
- Complaints resolution processes.
**Skills**:
Computer literacy.
- Strong personal skills.
- Team Player.
- Excellent written and verbal communication skills.
- Administrative and organisational skills.
- Ability to work under immense pressure.
- Conflict resolution and negotiation skills.
- Results driven.

**Closing Date: 17 April 2026**
The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons
- not to make an appointment._
Ref: COCO/04/26_**_The National Credit Regulator (NCR) was established as the regulator under the National Credit _**
**_Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It _**
**_is tasked with carrying out education, research, policy development, registration of industry _**
**_participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment _**
**_distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act. _**
**_The Act requires the NCR to promote the development of an accessible credit market, particularly _**
**_to address the needs of historically disadvantaged persons, low income persons, and remote, _