Dynamics 365 Service Desk Specialist

Gate Gourmet is seeking a Service Desk Analyst to act as the first point of contact for inbound support calls, triage and diagnose faults, and log incidents with complete data.You will provide timely technical solutions within SLAs, escalate when needed, monitor incidents, and keep end users informed with proactive updates while maintaining knowledge base content.This role supports 7x24x365 operations and requires a strong communication and customer-focused approach. #J-18808-Ljbffr