Jobs in italia

Area Manager (M/F/D), Amazon Urban

Job ID: | Amazon City Logistica S.r.l. Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Our AGL team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. We’ve got the energy of an exciting start‑up, as our team works on Amazon’s next big project, under the umbrella of one of the world’s biggest companies. We work behind the scenes to support new areas of the business - like Amazon Fresh stores and our online grocery service. There are lots of opportunities for every skill set, from operations to supply chain to data management. AGL’s goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers, employees and partners and helps to develop Amazon businesses of all sizes. We grow new opportunities that will help Amazon diversify even more, taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our people’s growth and development. Key job responsibilities Create, oversee, and drive a culture of safety and wellbeing Analyse and implement changes to keep quality and productivity at a consistently high level Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence Work collaboratively with management-level colleagues to standardise shift practices A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. Basic Qualifications Bachelor's degree, or Master's degree Experience managing teams Experience communicating with a wide range of stakeholders, including your peers and leadership Experience in data-driven business operations processes Speak, write, and read fluently in Italian and English at C1 level or above Preferred Qualifications Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent Experience in a logistics/operations environment Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. See below the minimum gross base salary for this position: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. #J-18808-Ljbffr

Senior Customer Quality & Compliance Engineer

Molex, a Koch company, seeks a Sr Customer Quality and Compliance Engineer to ensure products and processes meet customer requirements and regulations. You will lead QA activities, investigations, and CAPA efforts, collaborating with Production, Operations, and Engineering to drive improvements and customer satisfaction. The role emphasizes maintaining quality documentation, performing audits, and staying current with regulatory changes. #J-18808-Ljbffr

Ingegnere Contenuti Tecnici Formativi – Team Leader

Un'azienda di formazione professionale in Veneto cerca un/una Ingegnere per Ufficio Contenuti Tecnici Formativi. La posizione prevede la progettazione didattica di corsi e gestione di un team, rispondendo al Direttore Tecnico. Sono richiesti laurea in ingegneria, competenze informatiche e residenza entro 30 km da Venezia Mestre. Offriamo un ambiente stimolante e inclusivo, favorendo la crescita professionale.#J-18808-Ljbffr

Start-Up Regulatory Associate II - Italy (Hybrid/Remote)

Allucent seeks a Start-Up Associate II (SUA II) in Italy to coordinate local site start-up activities for clinical trials. You will manage regulatory submissions, maintain essential documents, and liaise with RA/IEC/IRB and investigators during the initial phase of studies. You will ensure compliance with local regulations, support ethical documentation, and help with contract and budget processes while working in a hybrid/remote setup. #J-18808-Ljbffr

Senior Supplier Assessor – Vendor Analysis & Compliance

Leonardo SpA, gruppo industriale di livello internazionale nei settori Aerospazio, Difesa e Sicurezza, è alla ricerca di un/una Supplier Assessor per i siti di Caselle (TO), Pomigliano (NA) e Venegono (VA). Il ruolo prevede attività di aggiornamento del piano di assessment, C&A/PRA dei fornitori e gestione documentale, con supporto alle funzioni di Procurement e Vendor Management. Richiesta laurea in ingegneria aeronautica e solidità in processes aeronautici. #J-18808-Ljbffr

Global CISO: Cyber Risk & Strategy Leader

Fendi is seeking an experienced Chief Information Security Officer (CISO) to lead its IS&T Department and coordinate cybersecurity strategy across the Maison and Fashion Division. The role reports to executives and interfaces with global legal/compliance teams, offering exposure to a matrixed luxury goods organization based in Italy. Key duties include defining the cybersecurity roadmap, managing governance, risk, and incident response, and ensuring secure design across projects. #J-18808-Ljbffr

Project Manager Tecnico – Impianti su Commessa

WYSER S.R.L. cerca un Coordinatore dell'Ufficio Tecnico per progetti su commessa nel settore impianti. guiderai 12 progettisti, pianificando attività, controllando tempi e qualità, e collaborando con il Responsabile Tecnico per migliorare processi e standard. Si valutano lauree in Ingegneria Meccanica e esperienza in progetti su commessa, con ottime capacità organizzative e buon inglese. Sede: Treviso, contratto a tempo indeterminato. #J-18808-Ljbffr

Responsabile Ufficio Acquisti - Settore Arredo MILANO NORD

Realtà italiana operante nel settore dell'arredamento e dell'interior design Responsabile Ufficio Acquisti - Settore Arredo Meda Azienda Consolidata realtà italiana operante nel settore dell'arredamento e dell'interior design, riconosciuta per la qualità dei propri prodotti e per una forte attenzione all'innovazione Opportunità La figura avrà la responsabilità di guidare e sviluppare la funzione acquisti, contribuendo attivamente all'ottimizzazione dei costi, all'ampliamento del parco fornitori e alla definizione delle strategie di sourcing a livello nazionale e internazionale. Definire e implementare la strategia acquisti in linea con gli obiettivi aziendali. Ricercare e sviluppare nuove opportunità di sourcing in Italia e all'estero. Negoziare accordi commerciali e condizioni contrattuali con fornitori nazionali e internazionali. Identificare e realizzare iniziative di saving e miglioramento delle performance della supply chain. Monitorare costi, KPI e andamento delle categorie di acquisto. Collaborare con Produzione, Ufficio Tecnico e Operations per garantire continuità ed efficienza dei processi. Coordinare e sviluppare un team di 2 risorse. Gestire le relazioni strategiche con i fornitori chiave e promuovere attività di vendor development. Competenze ed esperienza Esperienza consolidata in ruoli di responsabilità acquisti maturata preferibilmente nel settore arredamento, furniture, design o comparti manifatturieri affini. Solide competenze di negoziazione e gestione fornitori. Esperienza nella gestione di acquisti diretti e indiretti. Approccio analitico e orientamento al raggiungimento di saving concreti. Esperienza nella gestione di team. Buona conoscenza della lingua inglese. Disponibilità a trasferte presso fornitori nazionali e internazionali. Completa l'offerta Ottima opportunità di carriera. #J-18808-Ljbffr

Restaurant Operations Leader — Brand Standards & Growth

Hard Rock Cafe is seeking an Operations Manager to oversee a high-volume cafe, manage P&L and lead senior leadership in maintaining brand standards. You will mentor hourly staff, optimize labor schedules, and drive guest satisfaction while exploring opportunities to grow retail sales through staff and guest interactions. The role emphasizes customer service, team development, and accountability, with a focus on executing brand standards and delivering an iconic guest experience at the cafe. #J-18808-Ljbffr

Generative AI Engineer: LLM, RAG & Cloud Innovator

Michael Page International Italia S.r.l. cerca un Generative AI Engineer per guidare progetti innovativi basati su AI generativa. La risorsa progetterà, svilupperà e metterà in produzione soluzioni basate su LLM, RAG e cloud, collaborando con team di sviluppo e data science. Il candidato ideale possiede una laurea STEM, almeno 2+ anni in GenAI, conoscenza di framework come LangChain e LlamaIndex e esperienza con servizi di AI generativi. #J-18808-Ljbffr

Spécialiste en Architecture et Paysage des Infrastructures civiles (H/F)

Code : 345 ING IAC CA IT Le poste est rattaché à la structure Ingénierie et Architecture des Infrastructures Civiles, responsable de la conception intégrée et de la coordination interdisciplinaire aux différentes phases de conception et d’exécution dans les domaines du génie civil, de l’architecture et du paysage. En tant que référente de la conception intégrée, la structure coordonne les activités des structures TELT impliquées, apporte un soutien technique dans les procédures d’autorisation, contribue à l’identification des risques techniques et garantit la qualité et la cohérence de la documentation. Elle soutient également le développement des projets d’exécution et la réalisation des ouvrages grâce à ses compétences spécialisées. Les principales responsabilités du poste, dans le domaine de l’architecture et du paysage, en Italie comme en France, sont les suivantes : Appui technique dans les procédures d’autorisation ; Appui à la vérification des projets en phase de conception d’exécution (IT : projet exécutif, FR : EXE) ; Appui aux activités de contrôle et de suivi en phase de réalisation ; Appui technique à la rédaction des documents d’appel d’offres relatifs à l’exécution des travaux ; Contribution aux propositions d’amélioration et d’évolution des projets architecturaux des ouvrages extérieurs, en garantissant la bonne prise en compte des principes définis dans la Charte de l’Architecture et du Paysage et dans les Annexes Chantier. Siège de travail : Turin (Italie) Type de contrat : contrat à durée indéterminée #J-18808-Ljbffr

Site Manager – Renewable Energy Construction | On-Site Lead

Enfinity Global is seeking a Site Manager for the Construction department to report to the Construction Manager of the designated Region. This role ensures the construction project is completed on time and within budget, and supervises contractor activities from start to finish, overseeing multiple contractors and subcontractors on site. The candidate will stay in close contact with clients, participate in site visits, enforce daily safety protocols, and ensure work is performed to Enfinity #J-18808-Ljbffr

Addetto/a Operativo Import Mare

Express Global è la divisione logistica del Gruppo Fratelli Cosulich che opera nel settore delle spedizioni internazionali dal 1999. Lavoriamo fianco a fianco con la nostra clientela, costruendo rapporti di fiducia e di lunga durata. Nel corso degli anni siamo cresciuti grazie al contributo di persone altamente qualificate, con l'obiettivo di garantire la massima dedizione e competenze consolidate in ogni fase del servizio. Stiamo ricercando per il nostro ufficio di Genova Voltri, unafigura esperta da inserire nel reparto Operativo IMPORT MARE , in un team di lavoro dinamico, professionale e orientato alla crescita sia aziendale che personale. La risorsa risponderà direttamente al responsabile operativo dell'unità locale. Gestione della spedizione via mare import. Gestione booking con gli agenti dei porti di imbarco. Gestione dei trasporti terresti e rapporto con transitari doganali. Gestione del ciclo di fatturazione attiva. Contatto diretto con i clienti e agenti esteri. Contatto diretto con i colleghi del reparto commerciale e pricing. Esperienza nel settore (5+ anni). Forte motivazione ed interesse al settore logistico e delle spedizioni internazionali. Conoscenza della lingua inglese sia parlata che scritta (B2). Ottima conoscenza del pacchetto Office, in particolare di Excel. Ottima conoscenza degli strumenti digitali dei Carrier. #J-18808-Ljbffr

Luxury Footwear Supply Chain Planner – Montelupo

Gruppo Florence S.p.A. cerca una figura di supporto alla pianificazione della produzione per la divisione Taccetti. La risorsa coordinerà logistica, materiali e lavorazioni interne ed esterne, garantendo il rispetto delle consegne e l’efficienza operativa. Si richiede esperienza di almeno 5 anni in pianificazione produzione, conoscenza dei processi calzaturieri e padronanza di ERP/MRP ed Excel. Inquadramento a tempo indeterminato, sede Montelupo Fiorentino. #J-18808-Ljbffr

Direttore-trice - Responsabile di servizio

- Direttore-trice - responsabile di servizio Il Nostro Cliente è una prestigiosa e consolidata realtà Multinazionale che da oltre 20 anni opera nel settore della ristorazione commerciale in modo capillare su tutto il territorio nazionale. In questo momento, è alla ricerca di una figura di DIRETTORE-TRICE da inserire presso il punto vendita di Ponte nelle Alpi Ovest (area di servizio autostradale). Il-La Direttore-trice, figura cardine per la corretta gestione del punto vendita, sia gestionale che operativa, a stretto contatto con i propri colleghi, i fornitori e i clienti, ha il compito di presidiare e sviluppare le performance commerciali del locale, implementando e tarando le caratteristiche dell'offerta e degli assortimenti ed agendo sull'organizzazione del lavoro. Competenze e Responsabilità verificare la rispondenza del servizio al cliente e agli standard di qualità ed efficienza stabiliti; definire ed attuare le iniziative necessarie per risolvere criticità nella produzione ed erogazione del servizio, occupandosi della gestione del personale; assicurare la corretta applicazione delle direttive aziendali in merito alla Sicurezza e alle disposizioni di Qualità, Igiene e Ambiente; svolgere le attività amministrative previste dal ruolo; coordinare l'approvvigionamento delle merci e mantenere i rapporti con i fornitori/gli enti; assicurare le attività di formazione e addestramento del personale operativo assegnato; essere responsabile della gestione del budget; essere responsabile dei risultati economici e della gestione operativa del punto vendita di sua competenza. Requisiti esperienza di almeno 3/5 anni come Responsabile/Direttore in settori analoghi (Ristorazione Commerciale/Collettiva, GDO, Retail); formazione pregressa in ambito alberghiero o economico (Diploma e/o Laurea); conoscenze tecniche operative e manageriali relative all'attività; conoscenza delle lingue (inglese); disponibilità e flessibilità oraria; mobilità sul territorio nazionale (requisito preferenziale). È previsto un inserimento a partire dal 3° livello del CCNL Pubblici Esercizi, Ristorazione Collettiva e Commerciale e Turismo, con contratto a TEMPO DETERMINATO o INDETERMINATO (in base all’esperienza maturata) ed orario FULL TIME. Etjca Group S.p.A. è autorizzata ad operare dal Ministero del Lavoro e delle Politiche Sociali (Aut. Min. Prot. N. 1309-SG del 23/02/2005). L'offerta di lavoro è rivolta a tutti i candidati, senza distinzione di genere, ai sensi del D.Lgs. 198/2006 e s.m.i., e indipendentemente da età, etnia, credo religioso o orientamento sessuale, ai sensi dei D.Lgs. 215/2003 e 216/2003. Si invitano i candidati a prendere visione dell'informativa privacy (Reg. UE 679/2016 c.d. GDPR) pubblicata sul sito . Tipo di contratto: SOMM - Contratto a tempo determinato in somministrazione #J-18808-Ljbffr

Philanthropy & Fondazione Bvlgari Project Manager

Mission Within the Philanthropy & Fondazione Bvlgari department, the Philanthropy & Fondazione BvlgariProject Manager will be responsible for developing and managing art, cultural, philanthropic and institutional relationship projects, ensuring alignment with the Fondazione’s mission and Bvlgari’s values.The role oversees projects end-to-end, from concept development to execution, coordinating internal and external stakeholders and ensuring high-quality delivery, consistency and smooth collaboration across all stakeholders involved. Job responsibilities Main Accountabilities Act as a cross-functional Project Manager across the three pillars of Fondazione Bvlgari: Art & Patronage, Education & Philanthropy, and Savoir-faire Transmission; Develop and manage art patronage, philanthropic, educational, savoir-faire transmission and cultural projects from concept definition to final execution; Translate strategic guidelines into structured project proposals, actionable plans, detailed project timelines and workback plans; Supervise project timing, budget and quality, ensuring constant monitoring of milestones, deliverables, costs and standards through dedicated project management tools, including timelines, budget tracking files, status updates and reports; Manage suppliers independently, including coordination, follow-up and economic aspects, in alignment with internal procedures and project objectives; Coordinate cross-functional activities with relevant teams, and most importantly with Communication, Image and Social Media teams, ensuring consistency across project objectives, content production, editorial planning and external visibility; Coordinate communication flows and press office activities with the institutions involved, ensuring alignment among all parties and consistency of messages; Support and nurture relationships with museums, institutions, foundations, cultural partners, curators, artists and other key counterparts; Contribute to the visibility and enhancement of Fondazione Bvlgari’s cultural and philanthropic initiatives. Profile Skills 6/7 years of experience in project management within museums, cultural institutions, foundations, art, culture, philanthropy, patronage or related fields Degree in Management Engineering, Architecture, Cultural Heritage, Economics or similar fields Strong project management skills, including project management tools, budget monitoring and reporting Deep understanding of museum and cultural institution dynamics Full command of Microsoft Office applications, especially Excel and PowerPoint Excellent written and verbal communication skills Fluency in Italian and English, French is a plus High level of autonomy and accountability Excellent interpersonal and stakeholder management skills Diplomatic and collaborative approach Proactive, hands-on and solution-oriented mindset Strong attention to detail and quality Flexibility and ability to operate in dynamic environments Additional information For new joiners in this role in Italy, the initial annual gross salary is EUR 55.000. This salary has been determined on the basis of objective and gender-neutral criteria and corresponds to the compensation normally granted for this position at the time of publication of this job posting. Actual compensation may vary depending on factors such as your unique combination of experience and skills, seniority, and current organizational needs. This role also provides for participation in a bonus scheme, at Bulgari’s discretion, based on factors such as individual and/or company performance. In addition to the benefits provided by law, further benefits may be granted in accordance with current company policies. The employment relationship will be governed by the provisions of the applicable national collective bargaining agreement (CCNL) and the supplementary company agreement, as applied by Bulgari in Italy. Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.Join us at LVMH, where your talent is at the heart of our collective successes. #J-18808-Ljbffr

Development & Permitting Manager - Renewable Energy

Ottimo opportunità di carriera in un contesto in forte espansione. Ruolo di riferimento nella funzione tecnica. Azienda Il nostro cliente è un'importante società con sede operativa a Brescia e sede commerciale a Milano, che gestisce progetti di sviluppo e/o assets in esercizio nel campo delle energie rinnovabili, con particolare focus nel settore eolico, fotovoltaico, agrivoltaico e biometano con sviluppi e/o impianti distribuiti su tutto il territorio nazionale. Opportunità La figura ricerca nello specifico dovrà: Identificare e valutare nuove opportunità di sviluppo. Analizzare la fattibilità urbanistica, territoriale e ambientale dei progetti. Gestire PAS, Autorizzazione Unica, Screening VIA e VIA. Supportare la predisposizione della documentazione autorizzativa. Interfacciarsi con amministrazioni pubbliche, enti competenti e consulenti esterni. Coordinare studi tecnici, ambientali e progettuali. Supportare le attività di due diligence tecnica e autorizzativa. Monitorare tempi, costi e avanzamento delle iniziative. Competenze ed esperienza Un/una Development & Permitting Manager - Renewable Energy ideale dovrebbe avere: Laurea in Ingegneria, Architettura, Pianificazione Territoriale o discipline affini. 3-5 anni di esperienza nello sviluppo di progetti FER. Conoscenza della normativa autorizzativa nazionale e regionale. Esperienza nella gestione di iter autorizzativi. Buona conoscenza di GIS e AutoCAD. Completa l'offerta Ottima opportunità di carriera in un contesto in forte espansione. #J-18808-Ljbffr

Fotografo freelance a Savona: tour virtuali, book & video

idealista.it è alla ricerca di fotografi/e freelance residenti a Savona per realizzare su richiesta tour virtuali, book fotografici, video e planimetrie degli immobili. Requisiti minimi includono attrezzatura propria e Ricoh Theta Z1, competenze in Photoshop e fotografia digitale, editing video e pianificazione di planimetrie; patente B e veicolo proprio; partita IVA; disponibilità a coprire la zona indicata. #J-18808-Ljbffr

Italian-Speaking Deployment Strategist — Strategic Lead

Salesforce is hiring Deployment Strategists – Strategic Builders to advise enterprise customers on AI strategy and agentic deployments in Italy. You will lead end-to-end engagements, shape roadmaps, and ensure measurable business value through adoption and governance. You will coordinate with Forward Deployed Engineers and work across Data Cloud, enterprise systems, and Salesforce’s AI tools to deliver concrete outcomes for clients. #J-18808-Ljbffr

Customer Success Manager - Italy

OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon. WHY WE NEED YOU? Our growth is driving us to strengthen ourCustomer Success Management team to support the development of our customer portfolio in Italy and drive revenue growth across our existing accounts. Your mission will be to build strong, long-term customer relationships, maximize customer satisfaction and retention, and identify growth opportunities in order to help our customers achieve their business objectives while developing their usage and adoption of Scaleway solutions. YOUR FUTURE TEAM We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together. You will be part of a team of 15 people, each managing their own portfolio of customers. The Customer Success organization covers different customer segments, including startup & low touch, mid-market, enterprise, and international accounts. You will collaborate closely with Sales, Solution Architects, Support and Product teams to ensure a seamless customer experience and execute customer-specific success plans. YOUR DAILY ROUTINE Build, nurture, and leverage strong relationships with customer users and decision-makers. Understand your customers’ businesses, objectives, and data to identify opportunities to increase satisfaction and revenue. Define and proactively follow customer-specific success plans to maximize satisfaction and minimize churn. Drive customer awareness and adoption of Scaleway services, features, and functionalities. Identify, negotiate, and close upsell, cross-sell, commitment, and renewal opportunities. Act as an escalation point and coordinate Sales, Solution Architects, Support, and Product teams around customer needs. Represent the voice of the customer internally, sharing feedback and contributing insights to Scaleway's product roadmap. Measure customer satisfaction and maintain accurate customer information and reporting in the relevant systems. Build and deliver customer engagement initiatives through training sessions, webinars, user forums, events, and Scaleway communities. Contribute to improving Customer Success processes and ways of working as the team continues to scale. HARDSKILLS: You have 5 to 10 years of professional experience, ideally in Customer Success, account management, or another customer-facing role within a technology environment. You have a solid understanding of the cloud industry and ecosystem, including its competitive landscape and emerging trends in Cloud and AI. You are comfortable engaging in technical conversations and have the curiosity and ability to deepen your knowledge of cloud solutions. An engineering background combined with commercial skills, or commercial experience within a cloud provider, hyperscaler, or partner, would be particularly relevant. You have demonstrated business acumen and experience identifying and managing revenue opportunities across a portfolio of customer accounts. You are data-driven and comfortable with reporting and customer management tools. The team notably works with Salesforce, Metabase, and Slack. SOFTSKILLS: Excellent communication, presentation, and interpersonal skills, with the ability to build trusted relationships with customers. Strong listening skills and empathy, allowing you to understand customer needs before proposing solutions. A proactive and autonomous mindset, with the ability to navigate uncertainty and improve existing processes. Strong organizational and project management skills, with attention to detail and transparent reporting. A “learn-it-all” mentality, combining curiosity for business and technology with the ability to mobilize internal teams around shared objectives. WHAT YOU WILL FIND AT SCALEWAY ++++ Hybrid work: We offer up to 3 days of remote work per week. Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities. Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches. Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life. International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French. Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers. Why join the Scaleway adventure? A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI. A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges. Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification. Process Talk with our Recruitment team to get to know each other and discuss the opportunity (30 min) Competency-based interview with a Customer Success Manager, to explore your experience, organization, business mindset, listening skills, and ability to navigate technical cloud topics (30 min) Business case in English with the VP Customer Success and a Customer Success Manager to assess your approach to the role and expertise. Your action plan will be reviewed asynchronously beforehand, followed by a presentation and Q&A during the interview (1h) Meet the team and our CSO, including a virtual coffee with your future colleagues (30 min) followed by a discussion with the CSO (30 min) At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive. All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic. We believe great ideas come from everywhere, and everyone which is why you should definitely apply. #J-18808-Ljbffr